MTN THE GLEN WORST SERVICE

This is possibly the worst experience I've ever had at MTN the Glen 1) I waited 8 days for an upgrade. I had to phone the call centre for assistance. 2) I was made a joke of because I had to ask the call centre. 3) Barely anything was explained to me on my upgrade. They had me sign items that were supposed to be filled in but nobody bothered. 4) Am I happy now is not a comment that should be made by someone providing a service. 5) I was promised phone calls and emailed paperwork that wasn't done. Not just that they had no idea what I was talking about when I reminded them of it. 6) The one lady watched me stand at the door wanting to come in. She DID NOT open for me until her colleague wanted to come in. 7) NO MASKS! THE MASKS ARE AROUND THEIR NECKS BUT NOT ON COVERING THEIR NOSES AND MOUTHS. 8) They have zero care about clients. They would be busy with their own conversations and you would just stand there waiting for an answer or some information. 9) Commenting on ewalleting R150 for helping a client in front of a client even if meant as a joke is unacceptable. 10) Because the system wasn't updated on 1 Aug 2020 The "service champions" as mtn calls them wanted to charge me July's rates for the same contract. Just because a sim wouldn't migrate. And they didn't know how to fix it.

This is the worst mtn branch I have ever encountered.