MTN The Glen - Terrible Customer Service

I am writing this review to discuss the unacceptable customer service I received from the team at MTN The Glen.

I went in on Friday morning, specifically took the day off work to come in and open a contract as my phone got ****** on Thursday. I was told by Anele that it should take 4-48 hours to get my contract approved. On Friday afternoon she called me to say it’s approved and that I can come and pick up the P20 Pro with the P8 lite. I told her that I will come on Saturday morning to get it. Just before I was about to leave to come to the store, she called me and told me that SHE had ordered the wrong phone! I have not heard from her since!

Then when I called on Sunday to find out what is going on Jabu answered the phone and told me that if phones are ordered on a Friday then I will only receive it on Monday or Tuesday (This was not relayed to me on Friday when I came to the store) never the less Jabu said he will try and assist me and let me know what is happening. I never heard anything.

Then I called again yesterday to find out what is happening, only for Jabu to tell me that he is waiting for the delivery driver to drop the phone off. I asked him once again to please let me know what is happening.

At around 12:30 today I still had not heard from anyone and decided to call once again. Then to only be told that the phone that was supposed to be delivered for me has now been sold! How?? I don’t know when it was supposed to be delivered to your store yesterday!

I am utterly disgusted with the service that I have received and as you can imagine frustrated at the fact that I have now been waiting nearly 5 days to receive any feedback at all from your consultants.

I will be writing a review on Hello Peter and will never recommend anyone to this store. I will also be writing directly to MTN as I think this matter has still not been resolved because Jabu’s exact words to me is that he “doesn’t know what to do” so how am I supposed to get my phone through a company that doesn’t even know what to do with unhappy clients?

I cannot explain my frustration to this situation and I expect your consultants to have disciplinary action in this regard. I have worked in the customer service industry for over 8 years and I would never even think about telling a client that “I don’t know what to do” how unprofessional!