MTN The Glen mall

am not satisfied with the service I have received from MTN the Glen Mall, it's appalling. I bought a phone from MTN on 02/02/2020 an APPLE IPHONE XR 64GB .

On 27/06/2020 the phone was returned to the store as it stopped charging ,it was taken in for repairs .it was then returned o the MTN the technical fault report stated that the detailed description of the fault was 'handset does not switch on it only shows the apple sign' the date of the MTN defective goods claim form was logged on the 27/06/2020.

I left the phone at MTN as I was not going to take home a phone that does not work, at a later stage i went back to MTN to find out what they have decided to do with my phone if it had been sent it back for repairs as the first attempt was unsuccessful , I was told Yoshna who is the manager dealing with the issue is on leave and store had no acting manager available, to assist me,

that is really appealing what kind of an operation are you running at the glen that a problem has to take two years to be resolved and when a manager is on leave everything stops. no one at the MTN the Glen Store knew anything about the phone, so the level of incompetence is a disgrace !

I then received a call from Yoshna the "Manager" who said the phone cant be found and she will try resolve the issue as soon as she can, I don't know what she meant by soon as the phone was brought in for repairs on 07/02/2020 we are now in 2022 . YOSHNA then called me saying I should go to the MTN at 14 avenue to pick up my phone early this year upon my arrival they told me that they don't have the phone there but checked the system and it stated that the phone was delivered to the glen. I don't know what games are being played here I've been wasting my petrol going to ask for answers at the glen being sent to 14 avenue for more stories!