SM
Setente M
1 reviews | Active since Apr 2017
19 Apr 2017, 20:53
Mtn The Failure
<p>I took a 6GB data contract with Mtn last year which I feel was ****** because their adverti*****t was not the same as the package. This year I took another top up contract and was joined to the other one as the second line. Eversince I took the second one my phones' services were suspended every month. Even now is still suspended since yesterday morning and this caused a serious inconvenience which I can't bear anymore. Due to these I want this contract be cancelled with immediate effect. I will find the better service provider which taking care of their clients.</p>
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Replies (2)
MTN South Africa's replyOfficial
19 Apr 2017, 23:06Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason the line was suspended is because your account Credit limit is currently lower than your contract monthly subscription fee. Kindly contact our Customer Care line on 808 and request for the Credit limit increase.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply19 Apr 2017, 23:06
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason the line was suspended is because your account Credit limit is currently lower than your contract monthly subscription fee. Kindly contact our Customer Care line on 808 and request for the Credit limit increase.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
SM
Setente M's updateReviewer Update
20 Apr 2017, 07:33I did contacted the Mtn customer care several times and I was told about that credit limit which I was not advised about it when I took the contract and I increased it. But still there is no difference. I even requested to speak to the supervisor by the name Hleketa who promised me that my lines would be opened in an hours time. If not he would call me but nothing happened. And at the end of the month I would be expected to pay the instalment in full and forfeit the unused data. No this is not fair and not how the customers must be treated.Now my girlfriend's grandmother passed on and she can't make arrangements because she doesn't have a phone but a toy. I want this contract be terminated with immediate effect... I'm tired of this. I'm not going to accept any apologise because it doesn't help me with anything. More than 48 hrs carring a toy... No no no. Please I don't need this contract anymore cancell it
SM
Setente M's update20 Apr 2017, 07:33
Reviewer Update
I did contacted the Mtn customer care several times and I was told about that credit limit which I was not advised about it when I took the contract and I increased it. But still there is no difference. I even requested to speak to the supervisor by the name Hleketa who promised me that my lines would be opened in an hours time. If not he would call me but nothing happened. And at the end of the month I would be expected to pay the instalment in full and forfeit the unused data. No this is not fair and not how the customers must be treated.Now my girlfriend's grandmother passed on and she can't make arrangements because she doesn't have a phone but a toy. I want this contract be terminated with immediate effect... I'm tired of this. I'm not going to accept any apologise because it doesn't help me with anything. More than 48 hrs carring a toy... No no no. Please I don't need this contract anymore cancell it