LC
Liesel C
1 reviews | Active since Jan 2016
18 May 2016, 06:30
MTN THE DATA *****!
<p>I am a new mtn user, I have a contract for my IPhone. The data that I was given for the monthw as depleted on the same day. I then purchased data 4-5 times a day!! I would send one whatsapp message then all the data would be depleted. This is ridiculous. I called MTN and yet again, they could not tel me what was finishing my data. All my APPS are off. Background APP Refresh is OFF. Yet when I purchase data it depletes within minutes. I have spent hundreds of rands on DATA over the past few days!! MTN IS RIDICULOUS! I WILL NEVER RECOMMEND MTN!! AND I AM SWITCHING TO A DIFFERENT NETWORK!! DATA *****!!!!</p>
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MTN South Africa's replyOfficial
23 May 2016, 14:35Good Day Liesel,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support department on 1555 for assistance in double checking that no internet application is automatically running on your device that might be utilizing a lot of your data as our records shows a total of 4,033 GB was used between the 14 April 2016 to 13 May 2016.
Please note that opening videos sent to you or watching them online also depletes from your data as your device will need to download before you are able to open a video.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 May 2016, 14:35
Official
Good Day Liesel,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support department on 1555 for assistance in double checking that no internet application is automatically running on your device that might be utilizing a lot of your data as our records shows a total of 4,033 GB was used between the 14 April 2016 to 13 May 2016.
Please note that opening videos sent to you or watching them online also depletes from your data as your device will need to download before you are able to open a video.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,