1 reviews | Active since Apr 2014
Mtn the contract for life
Dear Mtn,<br> <br> I have cancelled my contract with you 2 months before my contract expired. (I have the emails)<br> I was then advised that i should phone 808 should i wish to switch over to prepaid. I phoned twice to request the switch over to prepaid (ref nmbr: ***)<br> <br> This morning i received two sms's stating that my bank account will be debited for the amount of R756.11 on 20/10/2015??? <br> Mtn must i pay my handset for life? My Contract expired its over!!<br> <br> Now PLEASE do the following TODAY. Scrub your payment server and make sure my account wont be debited. Remember my contract is over my handset is paid and i cancelled and requested that my phone sim be switched to prepaid.<br> <br> To Do List Mtn:<br> 1) Remove my bank details<br> 2) Switch my number to prepaid<br> 3) Send me sms confirming the above<br> <br> Regards <br> Konrad
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records your contract has been cancelled and the number is migrated to Prepaid. Please note that your contract expired on the 03/10/2015 and your last invoice is for the 01/10/2015. Kindly note that all charges are valid as a contract does not get cancelled before it expires.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
According to our records your contract has been cancelled and the number is migrated to Prepaid. Please note that your contract expired on the 03/10/2015 and your last invoice is for the 01/10/2015. Kindly note that all charges are valid as a contract does not get cancelled before it expires.
We trust that you will find the above in order.
Kind Regards
Itumeleng Rakoena
REQ:***