MTN & the clowns @ Clearwater Mall

So tired, upset, disappointed, frustrated with MTN Clearwater Mall & the store manager Beki & staff. About 4 years ago i took out a contract at this store for a phone & WiFi ****le bundle. Brought everything back the next day as the ****le was not working & dealt with Tshepo who took in the items and cancelled the deal/contract. Now i keep getting calls from collection agencies saying i owe MTN for this contract (which i do not have) Then started dealing with the store manager Beki & his staff who confirmed contract was cancelled and that the phone was still in their store-room All this time nobody could pick up an extra phone in their inventory & investigate why? Numerous visits to the store, numerous calls & Whatsapp messages to Beki & promise after promise to contact me has all been lies. to date still no contact from Beki & after numerous emails to MTN customer services the only response i receive is people passing the buck & referring my query from person to person & nobody willing to take ownership & resolve this query. But it gets worse.........i still have 2 other contracts with MTN & just over 4 weeks ago was at the store to make a payment on the 2 contracts. Dealt with Bianca Campbell who took the payment & we made it clear its 1 payment to be divided to the 2 accounts. Yesterday my phone was blocked due to non payment as the account was not credited because Bianca credited the full amount to the other account? So i have to know call the MTN customer services centre to fix this query? But wait it gets worse.......At the same time i do an upgrade on the 1 contract, Bianca does the upgrade but they do not have stock of the new phone & Bianca promises to check with their other stores & will call me to collect the phone in the next day or 2.........4 weeks later & nothing? So yes i am a very frustrated client that cannot deal with the *********** MTN staff at the Clearwater Mall store, from the manager to the staff to the many people i have been emailing for the last 2 months to resolve these queries. Is any customer service training been done? Who are the senior people there to make sure these types of service failures do not happen & if it does happen, to be there to salvage some client confidence in MTN. I now understand why MTN was slapped with a massive fine from Nigeria as MTN just does not care, they have no clue of processes or how to deal with people. If anyone is in the market for any cellphone product, shop around, MTN should be your last choice. I hope this review gets to someone at MTN that has the faculty to sort out these issues & get back to me as soon as possible.