1 reviews | Active since Mar 2017
MTN The Bridge in PE Stole my money !!!
<p>I went to the MTN store on the 1st of Feb 2017 at the Bridge in PE to settle the balance on my account, that is, pay cash into my account, and a salesman named Rowan Moodley asked whats my monthly installment, and I said "R140", and then he checked and said my balance was R140 but i knew that my balance was actually R110. But i paid in the R140, he took my money and issued a receipt. Later when i looked at the receipt it read: "Repairs done" so I called in to MTN customer services they could not detect the payment on the system and still cannot. This means that Rowan Moodley pocketed my money!!! If the R140 is not paid into my account within the next week i will cancel the contract and move to a different service provider, and may look into opening a case against him.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank Siphumezo
I contact the store manager and they promised to look into it and get back to me but i have not heard from them in two weeks. I hope you will be able to get to the bottom of this.
Thank Siphumezo
I contact the store manager and they promised to look into it and get back to me but i have not heard from them in two weeks. I hope you will be able to get to the bottom of this.
