1 reviews | Active since May 2016
Mtn The Biggest Sharks Ever
<p>I took out an Mtn Contract in October 2015 with a Blackberry 9720</p> <p>after a while the Phone started giving trouble and then Refused to charge after which Dying Completly</p> <p>so i took my phone in to the Roadri Center Mtn where i Took out the Contract they Booked the phone in and said they will keep me updated, Well 4 weeks past and still no news after Numerous Phone calls to Roadri Center, 6 Weeks Past Still Radio Silence from them, Wow Week 7 Finally get hold of Thuli who Booked the Phone in she told me she will follow up and get back to me, After another Round of Phoning and Phoning and Phoning I get told the Device is Unrepairable and i Need to Pay R335.00 To get the phone Bac**** Now im seeing red why must i pay to get a broken phone Back???? anyway Speak to the Managaer Isobel and SHe says she will see what she can do and Let me know! Anyone seeing a pattern Yet? Well 2 Weeks Later finally getiing hold of Isobel she will conatct me Back Shortly......Get a Call from MTN The Phone has been Classiefied a BER And the Warrenty Void Sorry?????? Phone the Technition Center Personally to find out why the phone was Classied as BER? speak to a Priscilla no there was Tampering by the Charging Point Sorry???? How could i Tamper With the Internal CHarging Point???? Keep in mind this was the Reported Fault as the Phone Stopped CHarging and Just DIed! so i Asked her what do i do now as i still have More than a Year and a Half left on this Contract???? Why must i pay for a Phone that is BROKEN and Apparently Tampered With??????</p> <p>no sorry there is nothing i can do</p> <p><span style="text-decoration: underline;"><strong>To Say i Am DISGUSTED and DISSAPOINTED in MTN and its STAFF is an Understatement. </strong></span></p> <p><span style="text-decoration: underline;"><strong>No Problem charging you for 2 Years but when we Supply you with a Faulty Phone and when you report it we Claim Tampering and Warrenty VOid SORRY FOR YOU!</strong></span></p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the HVRC (Repair Centre) team to investigate and advise accordingly, we will revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the HVRC (Repair Centre) team to investigate and advise accordingly, we will revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
