MTN the biggest ********** company and Pathetic service

2 months ago I placed a call to MTN to cancel my contract as instructed by an agent previously on which date to call..

I spoke to a Nombuso with ref number ***.. on the 17th June 2022.

I confirmed everything with her and calls are recorded so this can be pulled up for your reference. I even got a confirmation sms to say the contract was set to be canceled.

I paid in Full for the 24 month contract term as Intructed by Nombuso on the call.

The following month I get an email saying I owe MTN an amount of R209 and I'm constantly getting calls from MTN agents wanting to upgrade my contract which is ridiculous as the contract was already ended!!!

However MTN took it upon themselves to still request payments and have now blocked my number.

They dont even check the call recordings with that reference and if they do, they will find all in order as well as all payments in full!!!

I've sent retentions as well as customer care numerous emails requesting assistance and absolutely no one got back to me.

I've rep**** the once when I was requested to send personal details for verification which I sent through and I got no response.

What kind of ******* and nonsense is this!!!! My primary number that I use for everything is now blocked because of the *********** staff at MTN !!!

This needs to be seen to urgently and the situation rectified !!!! Nombuso is an idiot and clearly did not do her job !!!!

I want that recording and I want my number cleared , converted to prepaid as it is now lawfully and rightfully mine as I've paid in Full for it!!!

I will start putting this on social media and in the papers if I have to with all the details. MTN needs to be sued for causing such distress to customers and being the most negligent company ever !!!! After sending an email to complaints last night I get an sms today saying the contract will be canceled today but I must still pay !!! What kind if ***** are they trying to pull of ????