SG
Shavon G
1 reviews | Active since Jun 2015
30 Jun 2015, 11:21
MTN The Better Connection, I Have No Connection!!!
Hi Team <br> <br> Due to the strike MTN had during the month of June they did not deduct their monthly installment off my account. I work all the way in Hilton where there are no ABSA Banks. I then received an sms stating they will deduct a two months amount off my account on the 1st. Today is the 30th and my line has been disconnected! Take note not once since my debit order suppose to go off did they attempt to deduct their money. I am utterly ****ed off at this terrible inconvenience and I will take action against them!! And I need to be contacted ASAP as I should not be paying for something that is not my fault!
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MTN South Africa's replyOfficial
11 Jul 2015, 09:08Hello VonGovender,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward the proof of payment to our offices so that the payment can be allocated to your account to avoid any inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward the proof of payment to our offices so that the payment can be allocated to your account to avoid any inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 09:08
Official
Hello VonGovender,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward the proof of payment to our offices so that the payment can be allocated to your account to avoid any inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please forward the proof of payment to our offices so that the payment can be allocated to your account to avoid any inconvenience.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica