MTN the better connection but lost in billing

And yet again another month has passed and yet again another sms telling me that the service will be suspended and and yet again MTN has still not sorted this problem out. Must I fly to head office and physically come **** on the CEO table before this problem that is now in the 3rd month is sorted out.

Because going into a MTN store doesn't help phoning customer service doesn't help. Send emails to customers service doesn't help. Maybe if I cancel my service completely then maybe somebody with a bit of knowledge will come to the realization that this account has been paid in December and nothing is owed to MTN any further.

Ref number 1: *** pop submitted in store Ref number 2: *** pop submitted via email Ref number 3: *** pop submitted via email again

Now this will be submitted to ICASA since MTN has now for 3 months threatened action against me.