MTN The Better Connection

UPGRADING a contract never seemed so difficult, it was the logical choice... or that's what most people think - NOT SO!

On Friday 29 September 2017 @ 11:55, my upgrade handset, together with a sim-card, was delivered to me. Very excited, Friday night I've inserted the sim-card and in eager anticipation, I was waiting for a brand new experience with a new hand set... just to be disappointed.

After numerous calls between various call centers and call center agents and being transferred from technical (Nkosi) to accounts (Jusef) back to technical (Nkosi) and a week later I am still none the wiser with a handset that tells you " your account has been suspended, please contact your service provider"... How many more times do I need to do this, and remember, with a handset that's not working, I am paying for all these calls and by the way Jusef assured me it's not an accounting problem.

You've got 7 days as a cool-off period... well I've tried this route too, spoke to Danelle which apologized for the inconvenience and assured me Melissa would phone me... That was Wednesday the 04 October 2017, Melissa I am STILL waiting for your call...

The latest stance is a reference number, that I was told will be escalated and the reference number is SMC ********** 4884. Seemingly, the people working for MTN is ***********, they can't even get the connection right, so where are they coming from, claiming that they are the better connection