LE
Lourens E
1 reviews | Active since Aug 2016
11 Aug 2016, 12:00
MTN, the arrogance!
<p>I have a R125 a month data plan. In january you charged me over 4K in one month. When I phoned your less than helpfull call centre and reuested a URL audit you promised to send it to me. </p> <p> </p> <p>I am still waiting and now you handed me over! You have no legal grounds to hand me over if you cannot provide proof and have overcharged me!</p> <p> </p> <p>Account: ********** 349</p> <p> </p> <p>Next stop will be Consumer Council.</p>
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Replies (3)
MTN South Africa's replyOfficial
14 Aug 2016, 17:13Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and investigate, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply14 Aug 2016, 17:13
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and investigate, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
LE
Lourens E's updateReviewer Update
13 Sept 2016, 19:46MTN, when will you respond to me with an answer. Your lawyers are still harassing me!!!!!
LE
Lourens E's update13 Sept 2016, 19:46
Reviewer Update
MTN, when will you respond to me with an answer. Your lawyers are still harassing me!!!!!
LE
Lourens E's updateReviewer Update
10 Nov 2016, 08:00It has been weeks and your lawyers still harassing me. They do not seem to get it and neither do you that it is ******* to pursue a matter that is supposed to be under investigation.
WHEN WILL YOU RESOLVE THIS MATTER?????
LE
Lourens E's update10 Nov 2016, 08:00
Reviewer Update
It has been weeks and your lawyers still harassing me. They do not seem to get it and neither do you that it is ******* to pursue a matter that is supposed to be under investigation.
WHEN WILL YOU RESOLVE THIS MATTER?????