MTN the ****.

I took out an MTN contract phone in 2021 and i was paying R259, getting an airtime of R220 every month, Recently the consultant contacted me advising that they are changing our contacts and instead of getting R220 airtime, i will receive 240 Minutes which is divided to 120 all net and 120 MTN to MTN but my monthly amount wont change and there will not be any additional amount on the product.

Towards month end i receive a notification whereby it reminded me of the debit order of the amount of R459.71 which will go through on the 1st of July. i then quickly call the customer care and the lady who assisted me advised that the amount that i needed to pat was R319 not the R459.71 i was talking about. i wanted to know why is that i will be paying R319.00 instead of R259 that i was paying she then informed me that the it is because i have changed my deals and the one i opted is that amount. i then asked if they can send me the recordings so that i can listen to it properly since i was sure that the guy who contacted me advised that nothing will change,

i have send multi emails and they are no longer responding.

Regards. DS Kali