MTN - Thank you for the worst service ever

<p>I have had a data contract with MTN since end 2012/beginning 2013. In March 2017, my contract was upgraded and two new lines were taken out by someone claiming to be me. This was done in KZN. I live in Johannesburg. I contacted MTN and was told to submit an affidavit and a copy of my ID. I comp**** with this request on 27 March 2017. Documents were sent to Wisane Hlongwana who also sent me a reference number. I was also told that this would be resolved in 21 working days. I have subsequently sent emails asking for updates and nothing. Now i am told that the lines are still active.....</p> <p>It has been more than 21 days and it appears that this will not be resolved. The consultant i spoke to (Gerhard Naier) told me that i would need to go thorugh the whole process again to get this resolved.</p> <p>The person that upgraded my line did so in Feb/Mar. Igot an affidavit at the end of March. i'm now being told that the affidavit is invalid becuase it is dated after the lines were activated!</p> <p>Basically i'm being inconvenienced becuase MTN doesnt perform thorough checks when people open new contracts/upgrade contracts. And now that i'm running around trying to resolve it, this is the level of assistance that I'm receiving.</p>