JW
Jaun W
1 reviews | Active since Nov 2017
23 Nov 2017, 11:54
Mtn Thabazimbi
My wife went to mnt Thabazimbi with several issues regarding her data est on the mtn contract that i have taken out for her. The lady kept on insisting it is issues regarding absa. Its common sense that anytime minutes and data has nothing to do with a bank but rather the service provider which is Mtn. Pleasw contact my wife at ********** 935 by end of today otherwize i will be forced to cancel my contract and go to a service provider with less hassle.
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MTN South Africa's replyOfficial
28 Nov 2017, 13:32Good day,
Thank you for your post and taking my calls
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation you will not be able to use a USSD code when you do not have airtime. Anytime Minutes can only be used to make calls and not access the Internet or USSD codes, you can only do this when you have airtime.
To apologies for the service you have received from us thus far, we have loaded R150 airtime on your device. We also tried to get in contact with your husband to inform him of the deals we have but unfortunately his phone was unanswered. You can call 808 and ask them to transfer you to our retentions department and they will be able to assist you with a data package for your kids.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply28 Nov 2017, 13:32
Official
Good day,
Thank you for your post and taking my calls
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation you will not be able to use a USSD code when you do not have airtime. Anytime Minutes can only be used to make calls and not access the Internet or USSD codes, you can only do this when you have airtime.
To apologies for the service you have received from us thus far, we have loaded R150 airtime on your device. We also tried to get in contact with your husband to inform him of the deals we have but unfortunately his phone was unanswered. You can call 808 and ask them to transfer you to our retentions department and they will be able to assist you with a data package for your kids.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,