MTN testing my patience

MTN really doesn't have any regard for their clients.<br> <br> it's been 8 whole days since my billing query was logged, ***<br> <br> Firstly, I fail to understand how a top-up account where a fixed monthly premium is paid on, all of a sudden has R300 more being deducted from.<br> <br> Secondly, How you can continue to bill me For Bis 17 months since i last upgraded to a different model headset. <br> <br> I was promised a turn-around time of between 2-5 days, only to call and find out today that my query hasn't even been assigned a consultant.<br> <br> Your service is PATHETIC! <br> <br> No one can give me the billing department's direct line.<br> <br> My patience has ran out and there is no way there is gonna be a contract renewal with you guys.<br> <br> <br> Yours sincerely <br> Disgruntled Customer: LA Mabone <br> <br> <br>