MTN Terrible support of customers flawed online and upgrade process, STAY AWAY!!!

Unhelpful, inefficient and terrible customer support. I placed an online 100gb data order as per BF (which apparently gets processed by rewards not mtn) , which was still pending. As a result of the late processing I was unable to perform any upgrades or new contracts in store... Feedback from store support as well as call centre's after waiting for eons and being sent from pillar to post was to cancel the online order and come in store to perform the upgrades or new contracts.

I have escalated on numerous occasions and even had to call the couriers myself as nobody was helpful enough to assist... After the device was returned to warehouse I received an Rma number which I was told was enough to cancel. Upon receiving the details I was advised that I could go in store to perform my upgrades, went in store the deals I wanted are now only available online and my store contracts are pending as the pending online order is still blocking processing.

Today's feedback is that the rewards company cannot cancel contracts I have to apply for an early upgrade in store of which there is no option to do so as per store consultants... As a result of this back and forth for over a week the store cannot offer me the deal I want it is only available online...i will probably loose out on the deals I wanted due to the terrible service I have received, with no resolution.

MTN along with their third party contracts has caused me so much unnecessary cost with no resolution I'm just fed up... There is no support for customers as the customer does not come first from my engagements with all mtn parties

There has been limited to no engagement from teams regarding this application with virtually no support who can resolve this for me the customer

Would not recommend MTN to a single soul after my years of support of them!!!!

!!!! Zero stars!!!!!