1 reviews | Active since Jul 2013
MTN Terrible Service YET AGAIN from Call Centre
I had a problem with my billing. I called 808, one person transferred me to another person. The 2nd person had a bad attitude, and when I disagreed with her she said she had to transfer me to a 3rd person, when I said ok she transferred me back to the original menu where I had to start from scratch again. I think she thought she could get away with it, that she could take a chance and have a bad attitude and that I wouldnt do anything about it. This is the 3rd problem that I've had with this useless MTN call centre but unfortunately because I am on contract I have to stay. To make matters worse my problem still hasnt been attended to as yet!!! This MTN seems to be absolutely PATHETIC. Now I see why Vodacom is SA's number 1 network.
Thank you for your post.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kindly advise on your query, it is not stated on the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
Thank you for your post.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kindly advise on your query, it is not stated on the complaint.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***