MTN terrible service-no refund over 7 months!!!
I cancelled my 3G contract with MTN September 2015 and renewed my voice contract. They billed me for both contracts. A dozen emails later and empty promises I'm still waiting for my refund from MTN which I was promised to receive that same month.<br> <br> I have engaged patiently with them and have found the service and assistance utterly shocking. I would name the people I engaged with but that is not my style. I am looking at Cell C for a buy out as I have loyalty to good customer service which I unfortunately have not received.<br> <br> Hopefully this will get me my money back! That's all I've asked for, my refund.<br> Ms Kodisang
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MTN South Africa's replyOfficial
16 Apr 2016, 11:46Hello mkodisang,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 639.00 was passed on your account for the late cancellation for the number ***. The credit passed reduced the balance for the invoice dated 2015-11-13 of R 685.51 to R 46.51 which was debit on 2015-11-25. No refund is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 639.00 was passed on your account for the late cancellation for the number ***. The credit passed reduced the balance for the invoice dated 2015-11-13 of R 685.51 to R 46.51 which was debit on 2015-11-25. No refund is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Apr 2016, 11:46
Official
Hello mkodisang,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 639.00 was passed on your account for the late cancellation for the number ***. The credit passed reduced the balance for the invoice dated 2015-11-13 of R 685.51 to R 46.51 which was debit on 2015-11-25. No refund is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 639.00 was passed on your account for the late cancellation for the number ***. The credit passed reduced the balance for the invoice dated 2015-11-13 of R 685.51 to R 46.51 which was debit on 2015-11-25. No refund is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***