1 reviews | Active since Jun 2012
MTN TERRIBLE SERVICE IN THABAZIMBI
<p>I have been waiting for 29 days for my phone that I ordered to arrive in Thabazimbi. No one can tell me when it will arrive or what the hold up is. </p> <p>Is there any other way I can upgrade </p> <p>Please assist</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
I still have not heard anything back from MTN... as per usual the terrible service continues.
I still have not heard anything back from MTN... as per usual the terrible service continues.