MTN TERRIBLE SERVICE! I AM A NEW CLIENT!

ABSOLUTELY ROTTEN SERVICE FROM MTN! I submitted an application for a new contract on Friday the 29th November and I was given assurance that I would get my phones by Monday the latest. I did not receive any confirmation sms or any feedback regarding my application and on numerous occasions I submitted a call back application on MTN's website and was not called back! I went into the Mall@reds store first to find out what the problem was and why it was taking so long and the answer I received was that "if the application wasn't done at that store they can't check to see the status" which is pathetic for such a big company! The customer support line is of no help at all as everytime I tried to call there was no option of even speaking to someone to assist. Today (6 December 2019) 1 week later! I receive a message from Facebook messenger (because that's what I had to revert to in order to contact Mtn) that my application was declined due to suspected *****! No reason or anything of that sort. The phones were meant to be a wedding gift and because of MTN's terrible service ( especially as I am a new customer) I wasn't able to get them