1 reviews | Active since Oct 2016
MTN TERRIBLE SERVICE AND MANAGEMENT EVER!!!
<p>I wrote a review last week about MTN and they responded claiming to be apologising for what has happened and that they will investigate urgently and let me know.What I dont understand is why this has to take this long! I mean I have waited almost two months already after I bought the phone from them which I DONT HAVE and still I am expected to wait on their so called investigation about the faulty phone they sold to me and I took back ! Also they do not even give me time frame that by such a date I will be getting the feedback about the phone and most importantly getting a new phone!!! MTN IS REALLY WORSE people and I am urging to think again before you buy anything from MTN because clearly it is at a person's risk and the chance is being ****** by MTN like me because i bought a phone from them which i still dont have simply because THEY DONT CARE because the phone had a problem within 3 days i bought it and I was supposed to be given a new phone but no,they are refusing!!! People please be warned!!</p>
Good afternoon Nelisa
We apologise for your inconvenience and unsatisfactory service experienced at our stores. Thank you for bringing this to my attention when speaking to you over the telephone that you want to be assisted as per the 7 day OBF policy.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Howard store for urgent attention and see if they can assist you with new device as you are requesting.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nelisa
We apologise for your inconvenience and unsatisfactory service experienced at our stores. Thank you for bringing this to my attention when speaking to you over the telephone that you want to be assisted as per the 7 day OBF policy.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Howard store for urgent attention and see if they can assist you with new device as you are requesting.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nelisa
We apologise for your inconvenience and unsatisfactory service experienced at our stores. Thank you for bringing this to my attention when speaking to you over the telephone that you want to be assisted as per the 7 day OBF policy.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Howard store for urgent attention and see if they can assist you with new device as you are requesting.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nelisa
We apologise for your inconvenience and unsatisfactory service experienced at our stores. Thank you for bringing this to my attention when speaking to you over the telephone that you want to be assisted as per the 7 day OBF policy.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Howard store for urgent attention and see if they can assist you with new device as you are requesting.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***