MTN terrible service and daylight *******!

I feel like crying as I type this review. After countless calls to MTN and logged calls, MTN has not yet resolved why my old billing account was closed and a new one opened when I upgraded last year in Dec.

Even worse, they have been debiting my account above the stipulated amount in Dec 2024 and Jan 2025, with more than one debit running in a month, causing my other debit orders to run unpaid! Again, absolutely no care or help from them.

MTN consultants via their business customer care have said there is something very wrong with the account but no one is stepping up to rectify it. I just receive empty promises of call backs and nothing thereafter. There has been no sense of urgency. Is this how loyal customers are treated?

PLEASE PLEASE MTN, CAN SOMEONE WHO IS IN A POSITION OF AUTHORITY TO ACTUALLY HELP AND DO SOMETHING, RESOLVE THIS MATTER!