MTN TERRIBLE SERVICE

I have been struggling with MTN for 3 months. First I get my invoice, double the usual amount. I call them, they say it is a system error, it will be sorted out... Month later my phone is disconnected. Phone them again, they tell me it is because of the previous month's error. so I decided to go and pay my account at our MTN store. Told the ladies there the whole story. This morning I went to the store again to pay my bill. They give me the amount due and I pay it. I asked them is there any outstanding amounts, the lady said there is R11 outstanding. So I paid it. Got home, my bank informs me that my home loan was declined because I owe MTN money!!! I call my banker and explain the problem. She asked me to get a letter from MTN saying I dont owe anything.

I have called MTN 3 times, going back and forward with 3 different people. Then go to our MTN store again. They cant see any outstanding amounts on my account. They give me 3 email addresses were I can complain.

So I send the mails. I call MTN AGAIN. This time the lady on the other end says no but the system has changed and the account are not payable as to use to be. Usually we paid the end of the month for the month but now we must pay end of the month for the new month and that is why I am behind on my account.

I have called MTN 3 months in a row, I have spoken to 4 MTN champions today and I went to our local MTN twice today and this was the first time anyone said anything about the new way of payment.

Now I want to know, why does the outstanding amount not show on the system the people at the MTN store sees? Whys has no one ever told me this when I called? How do I clear my name on ITC?????????

every time I call there is someone ells helping me, everyone makes a note. NO one ever calls back and the problems are not being solved. That after many many many calls and emails and visits to the MTN store. Now I have bad credit record.

MTN I HOPE YOU SORT OUT THIS **** ASAP