MTN TERRIBLE SERVICE

<p>I lost my phone on Saturday 11 February 2017 and went to the MTN Store in Fourways Mall where the consultant helped me blacklist the phone and gave me the ITC anad IMEI number and asked me to go to the Police Station and open up a case and return with the case number. I enquired from the consultant if they was aything else she needed me to bring from the police, upon which she informed me that all she needed was the case number. I went to the police and opened the case and got the case number. However, I then went to Northgate MTN store intending to submit my clain and I was told to go back to the police and get an Affidavit that verified my case. This was just all a wasting of my time and it took three days to do. Upon getting the affidavit, I went back to Northgate MTN and the consultant that assisted me informed me that all he could do was give me a Claim Form and adviced me to go to 14th Ave MTN in Rooderport and submit it there. I drove to Rooderport only to get there and be told that MTN insurance was now handled by Pinnacle Marketing. A lady at the reception area offered to e mail my claim on behalf of me. She emailed the claim form. Upon following up the following day I was informed that the claim form had not been received and I had to scan and email them again which I did on 16th of February. From the I called on the 20th of Feb and was told that my claim had been received and being processed. I then asked the consultant how i would know of the progress of my claim upon which she told me that I had to call the same number which I had called and choose the option 1. I called the number for 3 consecutive days and the option that I had been told to choose was continuously engaged. I decided to go to Northgate MTN, and the consultants there told me that they could not help me in any way. Todat 09 March, I managed to getthrough to the number, and it took me 37minutes of holding the phone until an agent was avaible to help me. When the agent became available to assist, he made me hold for another 2 minutes while he was sorting out the "system".</p> <p>I goth a shock when I asked of the progress of my claim. The agent told me that he needed to confirm the ITC, to make sure my number and my phone where really blacklisted. REALLY???? I could not believe this. I asked him how long it takes to confirm this and he told me 4hrs at most. He went on to tell me that my claim will only get attended to when he gets this ITC confirmation. Meaning that nothing had been done so far.</p> <p>1. I was never made aware that MTN had now partnered with this so called Pinnacle markerting. I bought my phone and Insurance from MTN and I was made aware that the insurance I had was an MTN insurance. I even argued with my MTN consultant the last time I did my upgrade because I had told him I was going to get my insurance elsewhere and he insisted this was 100% MTN so I was not going to face any problems.</p> <p>2. Why does it seem that the MTN employees are not aware of policies and procedures. Why was I sent from corner to post???</p> <p>3. Calling PInnacle Marketing is just something else. honestly speaking, who spends 45 minutes to 1 hour waiting for service.</p> <p>4. Communication from Pinnacle marketing is just non existent. Do you honestly expect for someone to wait for close to a full month with o update.</p> <p> </p> <p>MTN have lost their touch. I bet you the Pinnacle Marketing partnership is benefiting some individuals involved in this deal financially. I am extremely DISSAPOINTED</p> <p> </p> <p>Brian</p>