MTN Terrible Service

Copy of email received. Shocking.

ustomer Care *** via mtn.com Wed, 10 Jun, 16:21 (11 days ago) to me

Good day John,

Thank you for your email , we apologize for any inconvenience and i fully understand your frustration can you ask one of your kids to assist with the sim swap request as you need to call 135 prepaid ,if you do not get joy request to speak to a supervisor .

Kind Regards, Theriso Lehlokoe MTN SA

Reference Number: ***