MTN terrible service

Did an upgrade on 30 Nov 2022, at 13.01 - everything confirmed only for me to still be running around 2 weeks later and calling them everyday because their agent did not hit "capture". Manager told me he would have a solution for me by end of business on Friday 09 December 2022, I am still waiting to date - no correspondence. Everyday calling I spend 2-3 hours on the phone going in circles. Pathetic service