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Eloise W

1 reviews | Active since Oct 2017

25 Oct 2017, 08:10

MTN TERRIBLE SERVICE

I have been a contract customer of MTN for almost 15 years. Over the past month they have managed to upset me to the extent that when my contract expires, I will be changing to a different cellphone provider. They managed to mess up my account to such an extent and when you phone the 808 call centre number to query you are sent from one person to the next, none of them actually know what they are doing or saying to you and you get 20 different versions every time that you have to phone back to follow up on your query which was a mistake MTN made on your account. I am so irritated, they change stuff without notifying you with hours and when you need it changed back to the original process, they just tell you it will take 24-48 hours - NOT ACCEPTABLE! I've logged a query on my account on the 12th of October and to date they have not resolved it UNACCEPTABLE!!!!!! Get your stuff together, train your call centre staff and sort out queries

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Replies (5)
MTN South Africa
MTN South Africa's reply27 Oct 2017, 11:05
Official

Good day Eloise,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

EW
Eloise W's update28 Oct 2017, 12:41
Reviewer Update
I find it amazing to believe that my simple query can take 2 weeks to resolve! This is unacceptable!! My debit order is due to be deducted with the incorrect amount which clearly isn't a problem for mtn but however for me, every cent counts!!!! Unbelievable!!!!!!!
EW
Eloise W's update30 Oct 2017, 08:55
Reviewer Update
And yet again, no further reply, action or phone call. Why am I surprised that MTN cannot give their customers the simple courtesy to resolve queries. You are running this massive campaign to tell SA what a fantastic service provider you are but once you are abut customer all else fails! I am unbelievably disappointed. Get your stuff together and sort this out
EW
Eloise W's update30 Oct 2017, 08:55
Reviewer Update
And yet again, no further reply, action or phone call. Why am I surprised that MTN cannot give their customers the simple courtesy to resolve queries. You are running this massive campaign to tell SA what a fantastic service provider you are but once you are abut customer all else fails! I am unbelievably disappointed. Get your stuff together and sort this out
EW
Eloise W's update31 Oct 2017, 10:31
Reviewer Update
Another 24 hours have passed with no reply, no phone call, nothing, silence!!!! MTN your service is appalling and it disgusts me that you get away with it!