1 reviews | Active since Dec 2014
MTN= TERRIBLE SERVICE
I was client with Nashua Mobile that close doors, and i had a top up service of R 600 on my phone,after that my first bill with MTN was R 3.000 and my second bill something close to that, so i went to shopping tygervalley to make a complain and fix the issue, and ask to make a payment arrangement on April 10 , and was an email sent to [Email Removed] asking for a payment arrangements, however, MTN never reply back. Below is the email sent.<br> Adam Pepper [ MTN Store - Tygervalley SC ]<br> To Collections Admin<br> Please be advised that the client wants to make a payment arrangement for the arrears amount. <br> So i wait and only to receive another email from MTN on April 29 giving a final notice. After that i went back to MTN in tygervalley that told me to call MTN, because they couldn't do nothing about, that the answer i got after waiting in line 30 minutes. So i did call MTN on 808 more than 5 times and nothing was resolved. After i went to tygervalley and payed the full amount of R2395.35 and been 2 days and my phone still not working. All i want now is to get my credits that i never use and cancel MTN.<br> MTN sure knows how to give the worse service!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
