ME
Mike E
1 reviews | Active since Jun 2015
20 Jun 2015, 10:33
MTN terrible service
MTN Have to be the most *********** bunch of cell phone service.....sorry, lack of service,providers in the country. It is a shame when a privately owned company starts operating like our government departments. That 808 help line has to be the most useless excuse for a service. No one answers the phone. I've resorted to e mailing them and all I get is a \reference Number'. Looks like they couldnt give a **** about customer care. "
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 10:27Hello Mike Egan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.The last invoice will be credited and there is no refund due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.The last invoice will be credited and there is no refund due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply29 Jun 2015, 10:27
Official
Hello Mike Egan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.The last invoice will be credited and there is no refund due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.The last invoice will be credited and there is no refund due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***