MTN Terrible Online Order Experience

Good day.

I placed an order on the MTN with ref ‪***‬ on 18 August 2024 delivery had failed on 2 separate occasions because of biometrics driver said its because of my age and advised that I get manual delivery.

I called Customer Care and struggled to get through to EAI Admin department as they have access to my order. Eventually I got assistance from ‪***‬ they informed me that manual delivery has been approved. I kept calling DSV that week to arrange delivery to no luck as they have not received instructions for manual delivery.

I called DSV again today to try and check if they did receive instructions instead I was told that the delivery has been paused. I then called ‪***‬ who then transferred me to Mondo. Mondo advised me to call back to ‪***‬ and ask for EAI Admin. ‪***‬ either will not transfer me to EAI Admin or they will put me through to Customer Care where they will ask me about my situation and then transfer me to a number that immediately hangs up.

I am completely fed up with calling. I have been calling for close to a month. I had postponed surgery because I have to be at home to accept the order.

Please assist with unpausing delivery of my order and sending instructions to DSV for manual delivery. It has been close to a month without me receiving my device.