MTN terrible new operating system

I have an Mtn contract. Since November 2020 my account was apparently migrated over to their new system. Every since this migration, my account is suspended every month. I call every month with consultants giving me different stories all the time. This just shows incompetence to me. I have been given excuses like my account was not allocated, payments from last yearFeb is not reflected, I owe money, payment from last year Feb, March, April and May not reflected. Every month I send proof of my payments. Every month my account gets suspended. Every month I have to deal with clueless agents who can't give me any answer but eventually after I ask for a manager, my line get opened and all my payments reflect only for it to happen all over again the next month. I need answers and I need someone who can sort this issue out to contact me an unsuspend my account once and for all. What's the point paying for a contract if you can't use it. My contract is R210 and I pay R230 every month. If anything I should be in credit with MTN. It's even more frustrating to speak to these agents who are clearly not trained well enough to attend to these types of queries. Please pull out call records to hear how many time I have had this same problem and how hopeless and frustrating the agents are.

I want feedback regarding my account and I want this matter resolved once and for all. I don't want to have to call every month with the same issue. I have lost complete faith in proper service from MTN.

I made a cash payment in April last year for April and May which a past Consultant told me that they saw. Now all of a sudden it can't be traced. Today I spoke to Sthembile Hlangu who insisted the problem is these four payments yet she claims I owe R182. Does that even make sense? If I owe for four months, does that add up to R182????? I told her that it was a year ago and I don't have the deposit slip and she insists that I have to send it to her. I don't understand this mentality.

I'm frustrated and I want my account to be opened immediately.