MTN Terrible ISP

Terrible ISP. When I took out the package I paid an upfront fee of R380 thereafter I was advised I would pay R295 which was the package cost, however the following month they debited me R295 followed by the month thereafter i got debited a R530 in which I did not budget for and when I enquired about it they said it was pro rata charges.

I am unemployed and my husband is the only one working in our household this was ********* and felt as if they did not care about me as a client.

On my app last month I got a notification stating i could pay my bill early which was 4 days prior to my debit order date i followed through and paid it via the app as it offered to do so alternatively , later to find out my account was still debited but the debit order bounced as there wasn’t any funds left as I paid already that incurred a penalty fee on my banking app and to my MTN account.

I reached out to MTN customer service to advise them due to unforeseen circumstances my payment will be abit late this month for the Wi-Fi , they advised that they don’t do payment arrangements and that i would have to pay by the 25th or next month.

I later then realised my service has been cut i have no signal on my router and I had already paid for this month last month.

Im highly disappointed in the services rendered and I feel that MTN is not user friendly, when sending a query they take days to respond and before you can reply back to their response the ticket is closed.