1 reviews | Active since Sept 2013
MTN Terrible Feedback and response
The only time I have posted in Hello Peter is because of MTN. Time to change 'service' provider. So to add onto my last complaint re ridiculous data costs, this is now about the modem that we purchased for one of our offices. Our office is located out on a Game Reserve, we were told that the network would not be an issue and if it was we must contact the call centre and they would make sure someone from coverage would come out within 10 working days to sort the problem. We said that if the problem cannot be resolved we want to cancel our contract. It has been 18 days without internet access for our office, daily phone calls to the call centre to get an update and an excuse every time, the main one being no manager available as they had resigned and actually this job was wrongly allocated to this person etc etc. Once again MTN proves they are happy to pass the buck, there is no 'manager' available to make things happen and they really do not care about your money, business and frustrations. We have one more year of contract left for all our business devices and then we will be cancelling our contracts.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Best regards,