MTN Terrible experience, Don't care attitude and Bad Bad service ever

I've been using Mtn all my life ,so I wanted to different network Sim card only to find out that my Sim is locked, I followed the normal process to log and obtain a refund number on the 08 August 2023 today is 16 August 2023 and its not done,I spoke to Service champion who knows nothing and his name is Keaoboka.Ref ;REQ*** He is a 6th service champion that I spoke to since 08 August 2023 apparently it was escalated to Joseph on the 08 August 2023 to the following email address *** Terrible experience Don't care attitude Bad bad service at MTN don't see myself going back