JP
Jenna P

1 reviews | Active since Sept 2012

14 Sept 2016, 10:36

MTN terrible customer service

<p>I have been on hold for hours and spoken to 8 people and still have not had my issue resolved. Since MTN took over my 2GB 3G account from autopage I have had astronomical bills, made countless requested for a detailed breakdown of what sites have been visited to no avail, escalated the matter with no response, been refused access to speak to a supervisor. MTN the call centre advisors are not trained properly and your service is terrible. When I requested my bills they do not match the amounts coming off my bank account each month and your call centre answering systems don't even recognise my 3G cell number it says its not valid. </p> <p>So right now if I can actually get hold of anyone I want to cancel this account and move to vodacom who I can rely on.</p> <p> </p>

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