MTN terrible customer care & service.

Due to this lockdown I have not received an income and asked MTN for a payment holiday but they refuse. Now they have disconnected my phone network and sent me a statement and a final notice of cancelation of contract? I haven't requested a cancelation of contract. After many back and forth emails, no one can actually politely assit me and now that my phone is disconnected, I cannot phone them to make arrangements or query my account? MTN has terrible service and customer care.