MTN TERRIBLE CUSTOMER CARE

Hopefully this will reach MTN and help get my simple enquire solved asap. On the 15th of July I sent them an email with an enquire regarding my contract with them. Every single time you email them, you wait 48 hours for a response and every response is from a different person.

I have been into the shoo to try and get it resolved, but they employee there told me that they can’t help, but I should email or phone them.

It’s been three weeks, I have been asked to send the same information and documentation three times. My phone is not working, it says my I have two accounts on my name, but I have always only had ONE.

Three weeks and still no one has been able to help me. It seems like MTN truly doesn’t care about their customers or assisting them at all. If you want a service provider that gives great customer care, rather go with another service provider.

After being with MTN for more than 20 years, this is truly disappointing and the worst service I have had. I doubt that our family will remain with them.