MTN - TERRIBLE CALL SERVICE

I am receiving the worst service so far with MTN.

I have been trying to get through to their call centre since last week. Each option puts me through to self service. I am struggling with MTN to apply for COVID-19 relief as I am on Unpaid. I sent through all my documents but so far received no assistance. The line is also super bad when dialling ***. They keep redirecting my call then it cuts.

Need urgent assistance please!

I also did not receive my Invoice for July and am unable to log on to my MTN profile.