1 reviews | Active since Sept 2016
MTN Terrible and Bad Network Operator
<p>This is the 2nd time in 45 days that I am writing about MTN. We have corporate phones with MTN and I have prepaid data sims too. I have data on my prepaid sim but for 2 days I have been unable to connect as it pops up with a dialogue box saying "You have run out of data or airtime, please recharge". When I check balance it shows I still have all my available data. Yesterday I hekd on for 31 minutes. Today I held on for a MTN "Service Champion"for 1 hour and 19 minutes. DISGUSTING! i HAVE WORK TO DO AND HAVE BEEN UNABLE TO WORK IN 2 DAYS. I work from home and have now had to load data onto my Vodacom device just to be able to work tomorrow. MTN is by faaaaaaar the worst Mobile and Data Network Service Provider I have ever had the displeasure of dealing with. My advice to all those having problems with MTN, especially previous Alcatel subscribers is to run away. Go to Vodacom at least there the Call Centre answers your call within 5 minutes. Oh and if you are prepaid and need to swear at a Champion, dial 173, then select "****** or Lost Phone, then select 0 to speak to that Champion.</p>
Good Morning Davina
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you 3 times at 9.56am with no luck. We would not be able to investigate your query with the information you had provided above. Kindly advise of a suitable time so we call you and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
Good Morning Davina
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you 3 times at 9.56am with no luck. We would not be able to investigate your query with the information you had provided above. Kindly advise of a suitable time so we call you and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
