AG
Adriaan G

1 reviews | Active since Jun 2016

10 Jun 2016, 09:13

MTN Termination Rip-off!

<p>I've asked MTN for a termination quote on a cell number that I pay R399/month for. I have 31 months remaining. My calculations say R399 x 31 = R12369. <br />MTN Retention responds with a quote of R23514, which is double the amount of my calculations.</p> <p>After e-mails back and forth, i get told that "you are quoted on 31 remaining contract months not including the 5 months you have served and paid for".<br />Guess what MTN, I will save R11000 for letting the contract run out and paying R399 for 31 months. I don't need the cell number anymore.<br />Furthermore I have asked to be phoned in this regard, but all I get back is lame e-mails trying to justify their ******-maths!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Jun 2016, 11:01
Official

Good Day AdriaanGr,

Thank you for your post.

Please accept our apologies for the inconvenience caused.

Kindly note that as per our records the Retentions team has emailed to you the updated early termination fees ref: ********** 8

We would like to assure you that we are actively working to improve our service levels

Kind Regards,

Zukiswa

REQ: **********

Best regards,