MTN TERMINATION PROCESS A PROCESS OF UNENDING FRUSTRATION!

Good day,

I find it most frustrating that I am struggling for 2 days to get a Business Retention Customer Services Agent to answer the phone. I am on my second day of calling and each time I am on hold for up to 20 minutes at a time.

It is ridiculous how easily one can applya nd be approved online for a contract, but to terminate that contract at the end of the term is the most frustrating process in the world. Normal Customer Care Agents can't terminate contracts and put you through to the Retention Centre where once again, you wait and wait and wait for a simple thing like giving notice to terminate a contract.

THIS IS UNACCEPTABLE! I am at a point where I would rather move all my contracts over to VODACOM!