MTN - Terible Service Delivery.

MTN DOES NOT VALUE NOR PRIORITIZE CUSTOMER SERVICE.

I accidentally blocked my own cellphone number and activated my “SMS Roaming” via the MTN APP while trying to change my data bundle service limit on Friday night, 11:05pm while loading my data bundle. I went past your Norwood Store and then Sandton City branch for assistance. After escalating the problem again, I was told that MTN Service Champions don’t work on weekends and that I should wait 24 to 48 hours, but the truth is I’m now told I may have to wait unti 72 hours since the ticket was lodged. I’m completely uninterested.

How can MTN cut their clients service and tell me that because they don’t have staff on weekends, they cannot help me? I’m very dismayed and am ready to throw in the towel as this certainly isn’t right! What if I have an emergency? I have also now waisted a whole R99 bundle which will expire after 7 Days and this is totally unfair! I think I and all other clients are owed an apology for shoddy service and for compensation on our clients.