MR
Mohamed R
1 reviews | Active since May 2012
13 Dec 2018, 09:23
MTN terible at sorting peoples issues
upgraded on black friday. 1st consultant told me no such deal available. upgraded to what was available. hour later i called retention dept and the deal i wanted was available. he then signed me on and said he will cancel the previous deal. now i get ntn of what i initally wanted. and the call centre guys tells me either i can cancel of choose from whats available? makes no sense. why cant they give me what i wanted which was available at the time?
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Replies (2)
MTN South Africa's replyOfficial
14 Dec 2018, 05:08Good day Mohamed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number that your complaint relates to. There are multiple lines connected to your ID number.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number that your complaint relates to. There are multiple lines connected to your ID number.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Dec 2018, 05:08
Official
Good day Mohamed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number that your complaint relates to. There are multiple lines connected to your ID number.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the cell number that your complaint relates to. There are multiple lines connected to your ID number.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MR
Mohamed R's updateReviewer Update
14 Dec 2018, 10:00I have 3 contracts. all 3 contracts needed upgrade. the issue is with all 3 contracts. you may contact me on ********** . the contract numbers are ********** , ********** , **********
MR
Mohamed R's update14 Dec 2018, 10:00
Reviewer Update
I have 3 contracts. all 3 contracts needed upgrade. the issue is with all 3 contracts. you may contact me on ********** . the contract numbers are ********** , ********** , **********