MTN TELLING ME THAT I OWE THEM MONEY AFTER 3 YEARS

Item: MTN South Africa
Rating: 1
Author: btazna B

<p>i recieved an sms from mtn stating that i owe them just over R400,i immedialty thought it was a mistake as i just upgraded my contract to a much lesser instalment. when i called them they said i have owed them since 2013 and that they have sent me countless sms and called me several times to notify me,thats impossible because i have had 2 upgrades since then and according to statements i am up to to date. its doesnt even state that i am over due and before i made payment this my account summary was on about R800 my cash payment was R900 which i paid. if i have been owing mtn for so long how have a recieved upgrades or why hasnt my account been suspended? since then i have made an arrangment with them but im have decided to terminate my contract with mtn ,also recently a friend of mine tried to get a contract with mtn and it was declined to to her apparently having an outsanding account with them in 2012. when she notified the lawyers the handed her over too they have no knowledge of her.</p>

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Replies (2)

MTN South Africa's replyOfficial

05 May 2017, 16:54

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly provide us with your ID number in order for us to in a position to escalate it to legal department for further investigation and resolve your your query accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

Complaints Management Team
Reference Number: ***0

MTN South Africa's reply05 May 2017, 16:54

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly provide us with your ID number in order for us to in a position to escalate it to legal department for further investigation and resolve your your query accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

Complaints Management Team
Reference Number: ***0

btazna B's updateReviewer Update

23 Aug 2017, 10:16

Good day after paying MTN their arrears amount, in June. Mtn is still telling me i have an amount outstanding. i called them in June before i made payment and asked for my entire balance including the arrears amount i paid exactly what they said. Now we in august and i still have the exact issue. this service is very bad i cannot be paying an arrears amount every single month! this is my last contract with Mtn.

btazna B's update23 Aug 2017, 10:16

Reviewer Update