WT
Wayne T

1 reviews | Active since May 2013

17 Feb 2022, 17:51

MTN Telephone Marketing ****

Last week I was called by MTN marketing and told that I had been selected to receive a contract upgrade and a reduction to my current contract from R149 to R99. Of course I said yes. It would be for two years. Now I can’t buy minutes or use the MTN app. MTN support says I can only buy Rand airtime. They have changed everything to my contract. Unsolicited phone call using a reduced contract amount and hiding the fact that I can no longer get any of the deals in the MTN app for airtime, data or competitions. They never once said you’ll lose all access to these benefits and pay 10x the cost at R1.75 per minute instead of .16 cents a minute I was paying. Do they think I’m stupid to accept a R50 reduction and pay a huge per minute rate and lose all deals and the MTN app which we all use on a daily basis. This is unsolicited telephone sales at its worst. MTN what are you trying to pull over my eyes. Please can someone sort this out at MTN and cancel this useless contract and restore Me to what I was using.

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