MTN - Telehponic Sales and Support Service Nightmare

MTN did not "brighten" any of my days since I done an online application for Home Unlimited contract package. It's been a nightmare ever since having to deal with MTN call centers and "service champions" that could not assist with the set-up of the router and who gave contrasting feedback on issues with the sim in order to get internet access. The exception of one or two MTN champions that had exceptional people skills. MTN Cresta Mall, with the exception of checking that the sim was active and Rica, and an eagerness to send router back to warehouse, could not offer any further assistance since the deal was not done in store. Now really? I've send several emails to *** who rep**** with an apology on the issues and to return the router to the nearest store. Now really? It was delivered by courier. I have since established that there is nothing wrong with the router, merely a profile is missing to connect with the internet which was not preloaded. NO guidance on how to load the profile to setup internet access. Crazy! The MTN deals currently offers exceptionally value, my experience is that there is no value in the support services to truly brighten up your day. I've never ever experienced such shocking support services from MTN in all my years. Hope that my ongoing painful experience currently with MTN will be escalated to MTN management in order to improve support services to their MTN clients and to resolve the issues raised amicably.