1 reviews | Active since May 2019
MTN technician and service are a big joke. NO phone for 58 days.
When I handed my phone in on the 4th of April and a trifling woman at the V&A Waterfront kept my phone with her and wrote a wrong reason for handing in my phone, I thought a technician will get the phone and rule out any possibility of anything wrong with it. BUT NO. It was brought back untouched for physical damage when it has no scratch on the screen. I went to the shop when I was informed that it was in on the 23rd of April and I had to send it back that very day.
Today, the 1st of June I do not have my phone, no email, no explanation whatsoever! I didn't realize that fixing a phone would take more that 37 days without getting in touch with the customer besides the extra days from the 4th of April. What kind of technicians work for MTN and what kind of service this is? I have had to buy a new phone because not having a phone from the 4th of April till the 1st of June while travelling was not going to work.
The MTN motto: We respect our customers’ right to privacy. They entrust us with their personal information, and it’s our duty to protect it. We owe our customers professional service that’s fair and courteous, and high-quality products that meet or exceed their expectations: IS A BIG JOKE. There is bad service, there is pathetic service and then there is MTN. If there was a zero star I would grade this a below -10.
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that Portia Viljoen has sent a follow up request to the store as she had escalated the initial complaint and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that Portia Viljoen has sent a follow up request to the store as she had escalated the initial complaint and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Unfortunately this is a second time I am reporting this bad service which has costed me a new phone, organising trips without my phone that had all my information and having to travel without a phone I am paying for.
Whenever that call or feedback will be made remains to be seen. As usual, it's not the first time I been told that I will be getting feedback (excuses).
Very discouraged and disappointed
Soon to be former customer
Unfortunately this is a second time I am reporting this bad service which has costed me a new phone, organising trips without my phone that had all my information and having to travel without a phone I am paying for.
Whenever that call or feedback will be made remains to be seen. As usual, it's not the first time I been told that I will be getting feedback (excuses).
Very discouraged and disappointed
Soon to be former customer
Just a quick to check on the feedback and today is the 13th of July since you wrote to me on the 3rd of June.
This kind of service will make you loose customers fast.
Very disappointed.
Just a quick to check on the feedback and today is the 13th of July since you wrote to me on the 3rd of June.
This kind of service will make you loose customers fast.
Very disappointed.